January 6th, 2026
This month, we’re bringing a little shipping magic to your workflows. New marketplace-specific label integrations, expanded courier options, and smarter reporting make it easier to ship faster, stay compliant, and keep operations running smoothly from one central place.

Voila now supports direct label generation for Very Direct Despatch orders, helping reduce manual steps and errors while keeping operations centralised.
Labels are created seamlessly via The Very Group’s Commerce MTX (BluJay) Integrated Printing platform. Carrier selection, service levels, and label formats follow Very’s CMS rules automatically, removing guesswork and ensuring compliance.
Voila acts as a compliant, low-friction integration layer rather than a bespoke one-off solution, allowing you to keep Very shipping within your existing Voila workflows.
Voila now supports full shipping and label generation for Dunelm DTC orders using Dunelm’s WASP Fusion supplier API.
Orders can be shipped end-to-end within Voila, with labels automatically using Dunelm’s assigned carrier and service. Status updates follow Dunelm’s lifecycle, ensuring processes are clean, compliant, and auditable.
This integration centralises Dunelm shipping in Voila, reducing manual steps and providing a clear, reliable workflow.
DACHSER, one of Europe’s largest freight and logistics providers, is now integrated with Voila as a selectable courier.
This integration allows automatic label generation, routing, and tracking directly through DACHSER’s API. Teams can expand European shipping options, streamline international freight, and reduce manual coordination, all while keeping operations simple and compliant.
Voila is now the first UK delivery platform to support the InPost Global API, giving teams access to the full infrastructure InPost is building across its network, including acquired companies such as Yodel. A single connection now covers multiple markets, initially including the UK, Germany, and Poland.
This global integration centralises management of all InPost services, standardises PUDO workflows, and reduces integration overhead. Teams can scale operations more efficiently and offer consistent pickup and drop-off experiences. Existing national API connections remain supported during the transition, ensuring continuity while older APIs are eventually phased out by the courier network.
Voila now includes new Report Templates with predefined filters and columns for common report types, including Performance, Exceptions, and Operational Summary reports.
The guided setup replaces manual configuration, making report generation faster, more consistent, and easier to adopt across teams. Reports can be created in seconds, saving time and reducing repetitive work.
Templates can be paired with AI analysis to quickly uncover patterns and highlight action points, helping teams make informed decisions with less effort.
Voila now supports FedEx Access Point shipments, enabling convenient pickup and drop-off options for customers. This reduces failed deliveries, improves last-mile reliability, and gives teams more flexibility when managing parcel routes.
By integrating directly with FedEx Access Point services, Voila removes the need for manual workarounds or separate processes, allowing last-mile operations to be handled smoothly within a single workflow. This makes it easier to meet delivery expectations and provide a consistent customer experience.
Reports can now be scheduled by day and time, enabling automatic generation for daily, weekly, or monthly updates. This ensures teams receive the information they need consistently, without manual effort.
This month we’ve made small updates to make operations smoother and reporting more efficient.
Additional Shipment Filters for Reporting – Provides finer control and more precise segmentation.
Branded Tracking Portals Security Update – Enhances stability and improves the user experience.
Visual polish — Resolved clipping and menus appearing behind scrollable areas, improving on‑screen clarity and navigation.
DHL Express — Place of incoterms now defaults to ship_to, unless overridden in the preset with ship_to or ship_from. This reduces configuration friction and ensures sensible defaults.
Column visibility — Columns previously tucked behind an “i” info icon now appear in a visual dropdown, making it much easier to see what each report contains at a glance.
Reporting — Shipment page exports are now attached to the new reporting suite, streamlining exports and keeping data flows consistent.
FedEx standalone battery details — With FedEx you can now map standalone battery details, including fields such as “batteryMaterialType”: “LITHIUM_ION”, ensuring accurate declarations and smoother compliance for battery shipments.
These updates help teams manage shipping and reporting with greater clarity and confidence.

With this month’s updates, Voila makes it easier to manage all your shipping from one place, stay compliant, and work more efficiently.
Explore the new features, integrations, and improvements today at Voila.
October 29th, 2025
The leaves turn, the couriers hum, and Voila unveils a suite of refinements so precise they almost count as manners. From clever AI to smoother tracking portals, every pixel and packet works harder so you don’t have to.
A focused release aimed at clarity, automation, and control across integrations, data, and reporting — less friction, more fluency.

UPS
Pricing intelligence has arrived. The new get-services endpoint now returns your live UPS rates directly — no more detours through dusty PDFs or half-remembered spreadsheets.
Use case: Retrieve accurate pricing on demand and quote confidently, with the precision your finance team dreams about.
TNT
Collections just got civilised. You can now book TNT collections directly within Voila, transforming the once-mystical pickup process into a single calm click.
Use case: Schedule pickups without calls or chaos — dispatch stays smooth, predictable, and on time.
BJS
Proof, not promises. POD data now flows straight into Voila for BJS shipments, giving you visible, timestamped confirmation the moment your 2-man consignment changes hands.
Use case: Track every delivery to completion and end the ancient sport of “who signed for it?”
DHL Express & UPS
Cross-border brilliance. You can now upload your own customs documentation for DHL Express and UPS, automatically embedding it within the paperless trade data sent with each shipment.
Use case: Keep international workflows clean and compliant — customs declarations travel digitally, delays stay behind.
TikTok Shop Shipping
Multi-parcel, meet your moment. TikTok Shop Shipping now supports multi-box orders, perfect for growing merchants and the occasional influencer empire.
Use case: Ship complex orders in one smooth motion — fewer clicks, faster dispatch, same viral energy.
Starlinks, DHL Express, TikTok Shop, DHL Parcel UK
The quiet kind of magic. A round of minor bugfixes brings calmer logs and steadier performance across these integrations.
Use case: Less noise, fewer errors, and a smoother rhythm from label to delivery.
With peak just around the corner, we’re quietly fortifying every cog in the machine. Courier networks are about to enter their annual trial by fire, and when systems slow or stumble, Voila steps in to keep operations steady.
We’re building extra resilience behind the scenes — smarter retries, faster fallbacks, and graceful handling when courier APIs need a lie-down.
Peak may be chaotic; your fulfilment doesn’t have to be.
AI-Suggested Shipment Filters
The smartest way yet to find what you need. The new AI-Suggested Shipment Filters understand natural questions like “show me shipments sent to France this week” and instantly propose filters that match your intent.
You stay firmly in control — review, refine, and apply only the filters you want. No dropdowns, no clutter, just intelligent guidance that keeps you moving fast.
Use case: Ask naturally, let AI do the legwork, and decide what applies. Smart automation, still entirely on your terms.
list-couriers Endpoint
Extended with contact details — email, phone, website, description.
Use case: Integrations and support teams get immediate context for each courier, right from the API.
Tracking Portals Overhaul
Our tracking portals have undergone a total reimagining — sleeker layouts, faster load times, and an elegance that makes parcel-watching oddly satisfying.
With pre-filled tracking links, customers now land exactly where they need to be: live shipment updates, instantly.
Use case: Deliver clarity at first click. No typing, no guesswork, just beautifully direct tracking that feels as polished as your brand.

A release dedicated to refinement rather than reinvention — subtle power where it counts.
Your shipments move faster, your data answers back, and your tracking looks good doing it.
October 15th, 2025
As the veil thins and pumpkins glare with scholarly menace, Voila emerges not with bug-swatting brooms but with a cabinet of clever enchantments - enhancements for swifter fulfilment, clearer tracking, and rather sophisticated sorcery across your shipping stack.
A fresh, future‑facing release focused on speed, clarity, and control across integrations, tracking, and UI - designed to keep operations calm, fast, and scalable.

Next Day selection and instant label cancellation now available.
Use case: Merchants can confidently book Next Day and undo labels with a single decisive click - no ritual, no delay.
Signature handling has been refined with two explicit choices: No Signature Required or Adult Signature; pick per shipment to reduce failed deliveries and align with policy.
Use case: Select the appropriate signature requirement per shipment - goodbye default assumptions, hello compliance-on-demand.
Address handling strengthened to gracefully parse complex entries.
Use case: Labels succeed even with longer, intricate addresses - reducing avoidable interruptions to dispatch.
SMS notifications enabled.
Use case: Recipients receive timely text updates, increasing delivery confidence and reducing “where is it?” enquiries.
Tracking portal URLs updated to the latest endpoints.
Use case: Customers who click “Track” land directly on the correct new APC page, minimising friction and confusion.
Authorisation flow streamlined for resilient account connection.
Use case: Users connect Amazon EasyShip accounts smoothly, maintaining momentum across onboarding and fulfilment.
Tracking fortified for extended transit journeys.
Use case: Long-haul international shipments remain active with dependable status updates - no tracking twilight.

Polished UI touches for a tidier browsing and install experience.
Use case: Faster visual parsing and easier app discovery lead to quicker configuration.
Rebranded with the Voila design system.
Use case: Consistent styling and clearer navigation make managing courier credentials more intuitive.
Add bespoke statuses via API or UI.
Use case: Define stages like “Awaiting Assembly” or “Quality Check” and surface them on tracking pages for operational clarity.
Continuing stability and performance improvements.
Use case: Template editing and loading behave consistently, reducing rework and saving minutes across teams.
Broad front-end tuning for speed and smoothness.
Use case: Pages render faster; interactions feel snappier - less waiting, more doing.
Ongoing optimisation for dependable updates.
Use case: Tracking remains robust with fewer temporary delays and a steadier event cadence.
DDP options are now available across both integrations. Choose duty and tax preferences via the API; labels reflect the correct Incoterms.
Use case: Pay duties and taxes upfront for customers to simplify delivery, avoid surprise costs, and accelerate customs clearance.

Night approaches; operations remain elegant; with Voila’s latest enhancements, the only thing that goes bump is a gratifying notification.
These enhancements aim to remove friction, sharpen visibility, and give you finer control - so shipments stay predictable and customers stay informed.
Halloween draws near - may your labels shine and your tracking remain steadfastly mortal.
September 30th, 2025
To our brilliant community: your discerning minds and indefatigable curiosity are the forge in which Voila is refined.
Your observations, your edge cases, and your meticulous scrutiny: the substance behind our improvements and the rationale for our choices.
We build for you, with you, and, it bears saying, because of you.
Today’s release is dedicated to your success, your sanity, and your parcels arriving precisely as promised.

We resolved a rare rounding edge case affecting shipment weights; calculations are now pin‑sharp in even the most fastidious scenarios.
Use case: When shipping items with delicate weight tolerances, your labels and rates reflect exact measurements; fewer surprises, smoother fulfilment.
Tracking numbers from DHL Parcel UK sent via Parcelhub return the correct status every time.
Use case: Your customer service team sees accurate, up‑to‑the‑minute tracking; fewer “where is my parcel” queries and faster resolutions.
ZPL label handling has been fortified for consistency; label generation proceeds with calm reliability.
Use case: High‑volume FedEx printing runs remain stable and uniform; fewer reprints and a tidier packing bench.
Example template variables render with impeccable fidelity; previews remain crystal‑clear and effortlessly reliable.
Use case: Marketing and support teams can preview emails with confidence; no guesswork before pressing send.
Ultra-light shipments glide through processing without complaint: no more featherweight faux pas.
Use case: If you ship small components or samples, labels and manifests generate without hiccups; micro‑parcels move at full speed.
We corrected handling for parcel dimensions supplied in inches; dimensions are now interpreted consistently.
Use case: If your workflow records dimensions in imperial units, labels and rates calculate reliably; no unit‑conversion surprises.

Label generation is brisker and sturdier, thanks to expanded capacity and prudent backend redundancy; when you need labels, we deliver them swiftly.
Use case: Peak dispatch windows and batch printing are snappier; your team keeps momentum without waiting on the system.

We have aligned VAT and EORI transmission with UPS’s latest standards; compliance is assured and customs processing proceeds smoothly.
Use case: International shipments carry clean VAT and EORI identifiers; smoother clearance and fewer delays.

Delivery confirmation can be enabled at a courier‑specific level; proof, precision, peace of mind.
Use case: Capture signed‑for confirmations only where needed; balance cost control with iron‑clad delivery evidence.
We now support multiple‑item orders with BJS; items in a single order display correctly on labels and within the BJS shipping portal.
Use case: When sending bundled orders, every line item appears accurately on paperwork and in your BJS console; fewer packing errors and cleaner audits.
Enhanced Transit Liability (ETL) can now be toggled; you decide when to request additional insurance.
Use case: Add insurance for high‑value consignments while skipping it for routine shipments; sensible protection, sensible spend.
Tracking support has arrived, parcels enjoy clear visibility throughout the journey, so parcels no longer vanish into the epistemological ether.
Use case: Provide customers with clear, continuous visibility on DHL eCommerce routes; fewer tickets, happier recipients.
Tracking support added: visibility, from depot to doorstep.
Use case: Consolidate tracking across your GFS workflows; one view, cleaner operations.
Support for zero‑rated customs duty and extended goods descriptions ensures smoother exports to the United States and beyond.
Use case: If your shipments incur no duty, you can now send them without errors. Plus, you can add detailed goods descriptions to help with international customs; faster customs clearance, fewer returns to sender.
Now even smarter, with two new rule types:
Collection Day:
Construct rules around specific days of the week; with artful precision Monday to Sunday.
Use case: Route Friday dispatches to next‑day services; steer weekend orders to carriers that collect on Sundays.
Collection Date:
Target one or more specific calendar dates; scheduling with surgical exactitude.
Use case: Automate Black Friday and holiday shipping behaviour; pre‑plan exceptions and avoid manual firefighting.
ParcelShop support has been added for Evri International; you can specify an international ParcelShop for deliveries.
Use case: Offer recipients convenient cross‑border pickup locations; improved first‑time delivery success and happier customers.
We now transmit up to 105 characters for customs descriptions to UPS; previously limited to 35.
Use case: Provide fuller product detail to brokers; fewer customs queries and quicker border clearance.
A glorious new app that brings fully branded, customisable tracking to your own domain; your brand and voice presented with impeccable consistency for a genuinely personalised delivery experience.
Use case: Host tracking on your own subdomain with logos and styling; elevate post‑purchase engagement and reduce “where is my order” contacts.

Elegantly redesigned for clarity and ease; cleaner lines, fewer clicks, superior composure.
Use case: Discover, compare, and install apps faster; teams spend less time browsing and more time shipping.
It’s now easier to top up your balance and track your spending, with a clearer view of your transaction history and account type. A smoother, more intuitive purchase flow; considered and confident.
The Pay As You Go balance top‑up and usage interface has been completely redesigned:
Clear separation of top‑up history and active balance,
Enhanced labelling for subscription versus PAYG accounts,
Refreshed styling to reflect Voila’s brand.
Use case: Finance and operations see exactly what was topped up, what remains, and which account type they are using; simpler reconciliation and fewer internal questions.

Every improvement herein is a conversation with you: our users, our co-authors, our compass.
Your feedback does not merely influence our roadmap; it animates it.
With each suggestion, each bug report, each “wouldn’t it be splendid if…”, you help us craft the most dependable, delightfully capable shipping system on earth.
We are here for you, and unequivocally because of you. Onwards: together: towards excellence, efficiency, and deliveries that inspire unabashed joy.
September 17th, 2025
From the first spark of innovation to the final flourish of every update, Voila remains dedicated to transforming your shipping experience.
This changelog is more than a list; it’s a showcase of enhancements designed to empower your business and streamline every journey.

You now have the power to customise the order in which your apps process shipments, giving you full control over your workflow.
If you use several integrations: like address validation, label printing, and customs checks: you can set the order that best fits your process, ensuring each shipment is handled efficiently.
Manufacturer Identification (MID) codes are now supported for US shipments, seamlessly mapped via the Voila API to meet US Customs requirements.
When shipping to the US, you can now include MID codes for your goods, helping ensure compliance and faster customs processing.
Support for Canadian-origin shipments is live, with customs data accurately mapped for export. Both electronic and manual B13A filing workflows are now supported.
If you’re shipping from Canada, you can now submit all required customs documentation: whether electronically or manually: ensuring compliance with export regulations.
Customs pre-clearance is now available for international shipments, helping consignments move swiftly across borders and reducing delays.
Mark your shipments for pre-clearance to speed up border transit and reduce the risk of customs hold-ups.
Delivered Duty Paid (DDP) options have been added to both integrations, enabling you to select duty/tax preferences through the API, with labels displaying the correct International Commercial Terms (Incoterms).
You can now choose to pay duties and taxes upfront for your customers, making the delivery process smoother and more transparent.
We’ve updated our Amazon Shipping integration to support Amazon’s new Value Added Services (VAS).
VAS introduces two extra delivery security features for off-Amazon parcels delivered by Amazon Logistics (AMZL):
Signature on Delivery (SoD): the recipient must sign when the package arrives.
One-Time Passcode (OTP) on Delivery: the courier will require the recipient to provide a secure passcode before handing over the parcel.
These options are designed to increase security and ensure that packages are delivered only to the intended recipient.
For more details, refer to Amazon’s announcement: Amazon Shipping – Value Added Services.

From the first spark of an idea to the final flourish of every update, we’re on a mission to elevate your shipping experience to new heights.
This isn’t just about enhancements: it’s about unlocking new possibilities, smoothing every journey, and empowering your business to thrive beyond borders. With Voila, innovation never stands still.
With every enhancement, we’re raising the bar for what shipping can be. Thank you for being part of this journey: your ambition inspires our innovation.
Here’s to seamless shipments, bold ambitions, and the next chapter in your success story: crafted together with pride, Team Voila 🚀
September 10th, 2025
Royal Mail Click & Drop (GB → NI shipments)
When you provide an HS tariff code, we now pass this through to Royal Mail Click & Drop. This helps avoid scenarios where the platform’s processing is not always precisely in line with Windsor Framework requirements.
API Authentication
A new authentication option has been introduced: HTTP Basic Authentication. This provides an alternative for legacy platforms that cannot set custom headers. Full details are available in our Authenticating with the Voila API documentation.
TikTok Shop Shipping
Fixed an issue where the authentication popup in Helm was not functioning correctly. Helm users can now successfully integrate with TikTok Shop Shipping.
Gift Notes
Addressed a bug where invalid characters in the gift notes field could trigger errors. This input is now fully sanitised, regardless of source.
US Duty Costs (Royal Mail Click & Drop)
Corrected a calculation issue that affected duty cost estimates for shipments to the US when using Royal Mail Click & Drop.
September 10th, 2025
Our team of expert engineers and UX specialists have poured their talent and passion into these enhancements, ensuring the platform works harder for you; whether you’re streamlining everyday shipments or tackling complex logistics.
Every update is crafted with our clients’ needs at its heart, so you can focus on what matters most.

The new FedEx authorisation flow now guides you step-by-step through entering your account address exactly as registered.
Enhanced error messages provide clear instructions if there’s a mismatch, making the process smooth and transparent.
Setting up FedEx for the first time or updating account details is now easier and more reliable, minimising setup time and confusion.
Internal handling of address data sent to Evri has been optimised for greater accuracy.
Customers using Evri will see improved delivery success rates and fewer address-related issues.
Error handling has been enhanced for unavailable services. If a selected service is not available, you’ll receive a clear error message along with alternative options.
Sellers using Amazon MFN will be able to quickly select the next best shipping method without unnecessary delays.
TikTok Shop shipping is now available, expanding your eCommerce reach.
Businesses selling on TikTok can now seamlessly integrate shipping, making order fulfilment straightforward and efficient.

As always, every feature and fix is a reflection of our commitment to you, our valued clients. We’re here to make shipping smarter, easier, and more reliable, so you can focus on growing your business.
Thank you for trusting us to power your logistics journey. The future of shipping is being built with you, for you.
With Voila, your next breakthrough is always just a shipment away
- Yours truly, Team Voila ✨
September 3rd, 2025
Our team of software engineers and UX visionaries have been working around the clock, fuelled by your feedback and driven by a relentless pursuit of perfection.
Every update is designed to put your needs first and make your shipping experience not just seamless, but extraordinary.

No detail is too small for our crew. You can now enter parcel dimensions in millimetres, giving you ultimate precision. Our API handles conversions behind the scenes, ensuring every shipment is calculated flawlessly.
Our FedEx integration now intelligently formats phone numbers to meet FedEx’s requirements, ensuring every shipment sails through smoothly and effortlessly.
Enjoy an even more reliable shipping experience, designed with your success in mind.
Reliability is our mantra. We’ve reinforced these integrations to ensure rock-solid stability and ongoing compatibility. Your shipping processes stay strong and dependable.
Ready to fine-tune your notification setup? The test notification feature is now more robust than ever, empowering you to validate your configurations with total confidence.
We’ve infused our one-off shipment creation tool with smarter UX, setting the stage for a future UI update that will exceed your expectations.

Every line of code we ship, every pixel we polish, is a testament to our commitment to you.
We’re not just building features: we’re building the future of shipping, together. Stay tuned, because with Voila, the best is always yet to come.
Shipping smiles, one parcel at a time - yours truly, Team Voila ✨
August 15th, 2025
This week’s updates bring faster label generation, new courier options, and improved shipment management tools, along with several stability and usability enhancements.
Amazon Easy Ship – Now Available
Our Amazon Easy Ship integration is live, making it easier to fulfil Amazon orders using Amazon’s own delivery network. If you’re using Easy Ship or are considering it, then you can now manage your Easy Ship labels through Voila.
Parcelforce – Tracking Links Updated
Following the merger of Parcelforce and Royal Mail operations, tracking links now direct to the correct location, ensuring that end recipients can still track their shipments without confusion.
GFS – “Documents Only” Option
You can now mark GFS shipments as “Documents Only” ensuring proper handling of non-goods shipping through the GFA network.
DPD – Faster Label Generation
Label creation for DPD shipments is now significantly faster, especially for bulk orders.
FedEx – Secure Login Updates
Updated our FedEx integration to meet their new two-factor authentication requirements, keeping your account secure.
We’ve added a new Cancelled Shipments filter to the API so you can quickly view either cancelled or active shipments.
We’ve resolved an account lockout issue where under some circumstances some users temporarily couldn’t regain access.
Multiple small bug fixes and performance improvements to keep everything running nice and smooth.
July 22nd, 2025
A focused release this week expanding courier coverage, improving developer visibility, and adding key integrations:
Gorgias – New Integration
You can now connect Gorgias to Voila, enabling support teams to access shipping and tracking data directly from within their helpdesk environment.
API Logs – Response Code Filtering
We’ve improved the developer console to support filtering API request logs by response code, making it faster to identify and diagnose issues.
Invoices – Itemised Charge Export
Each invoice now includes the option to export a detailed itemised file of all related charges, making reconciliation and financial reporting easier.
THG – New Courier Integration
THG is now available as a supported courier integration within Voila, enabling streamlined fulfilment for merchants operating on the THG platform.
UPS – Canary Islands Handling Resolved
Resolved an issue where some shipments to the Canary Islands were not processed correctly. This route is now fully supported and functioning as expected.
APC, Parcelhub, Whistl – Proof of Delivery
These services now return Proof of Delivery (POD) data where available, giving you more complete visibility across the delivery lifecycle.