September 10th, 2025

Technical Improvements Update

  • Royal Mail Click & Drop (GB → NI shipments)
    When you provide an HS tariff code, we now pass this through to Royal Mail Click & Drop. This helps avoid scenarios where the platform’s processing is not always precisely in line with Windsor Framework requirements.

  • API Authentication
    A new authentication option has been introduced: HTTP Basic Authentication. This provides an alternative for legacy platforms that cannot set custom headers. Full details are available in our Authenticating with the Voila API documentation.

  • TikTok Shop Shipping
    Fixed an issue where the authentication popup in Helm was not functioning correctly. Helm users can now successfully integrate with TikTok Shop Shipping.

  • Gift Notes
    Addressed a bug where invalid characters in the gift notes field could trigger errors. This input is now fully sanitised, regardless of source.

  • US Duty Costs (Royal Mail Click & Drop)
    Corrected a calculation issue that affected duty cost estimates for shipments to the US when using Royal Mail Click & Drop.